GlobeOne App Download, Registration, and TroubleShooting
If you want to register your SIM using an app, the GlobeOne app is made for you. Just download and install the app, then register your Globe SIM or TM SIM in a few simple steps.
The app is available for Android users on the Play Store and for iOS users on the App Store. Below are the steps to register your SIM using the GlobeOne app
How to Register Globe Sim in Globeone App
- Open the Google Play Store, search for the GlobeOne app, and install it on your device.
- Launch the app and tap “Create New Account.” Enter your Globe mobile number and hit “Continue.”
- You’ll receive a one-time PIN (OTP) via SMS. Enter this code to confirm your number. For added security, consider setting up a pattern password for your profile.
- Agree to the app’s terms and conditions. Next, choose a nickname and tap “Let’s Go” to proceed.
- Look for the “Unregistered” status under My Globe. Tap “Register Now” to begin.
- When prompted, allow the app to access your camera. This lets you upload photos later for verification.
- Review Globe’s privacy policy, then verify your number again using a new OTP sent to your phone.
- Provide your full name, birthdate, and select your registration type:
- SIM Owner
- Parent/Guardian
- Representative
- Enter your complete local address, including house/building number, province, city, and ZIP code. Double-check for accuracy before tapping “Next.”
- Snap or upload a photo of your valid government ID (e.g., passport, driver’s license).
- Take a clear selfie.
- Ensure files are under 5MB. If they’re too large, resize them or take a screenshot to reduce the size.
- Tick the confirmation box to certify your details are correct. Hit “Submit” to finalize your registration.
- You’ll receive a reference number instantly and a confirmation SMS within 24 hours. Most users get approved right away
Other Main services of Globe One App
- View and Pay Bills.
- Get Help
- Redeem Rewards
- View and Manage Account
- Buy Promos
- Add Broadband
- Renew Plan
- Track Data Usage
- Change SIM
It’s a simple all-in-one management app for Globe services. The app also shows new offers, promos, and rewards with regular updates.
GlobeOne App Not Working Troubleshooting
| Issue | Solution |
|---|---|
| App Download Failed | Check internet stability. Use iOS 14+/Android 5+ (Huawei: Download via App Gallery). |
| Sign-Up Error | Update the app. Use a mobile number (not Home Prepaid WiFi/MyFi). |
| Dashboard Not Loading | Swipe down to refresh. Reopen the app later. |
| Can’t View Bill | Tap account card > My Transactions > Bill Statements > View PDF. |
| Account Type Not Updated | Delete and re-add your account in GlobeOne. |
| Can’t Remove Account | Tap account card ⚙ icon > Remove This Account. |
| OTP Not Received | Check signal strength. Resend or wait 24 hours. Update contact info via m.me/globeathome. |
| Accessing Help Features | Tap Help icon. Submit inquiries, report issues, or chat via Messenger. |
| App Access Issues | Ensure stable internet and update the app. |
| Forgot PIN | Tap Forgot PIN? > Verify via OTP > Set new PIN. |
| Home Prepaid WiFi Error | Add manually via one-time PIN from Modem Inbox. |
Globe One App Customer service
Dial 211 from your Globe mobile, 808 from TM, or (02)7730-1000 from a landline. All numbers are free. You can also call landline using globe.