Solve Globe and TM Registration Errors? (ID, Selfie Upload)
You may receive a selfie upload error, ID upload error, OTP error, or other errors during TM or globe SIM registration. Here are some quick ways to resolve possible errors.
You may have encountered an ID upload error. To avoid this, upload a clear picture. Below are the most common errors and ways to avoid them
How to Avoid Registration Errors?
Globe and TM SIM registration often fails due to OTP issues. Codes expire in 5 minutes, so enter them quickly. Weak signals can Selfie upload issues happen when the system can’t verify your photo due to poor lighting, blurry images, or unstable internet. Use a clear, well-lit photo, keep your face centered, and ensure a strong connection before uploading.
- Ensure you’re in an area with strong network coverage before requesting an OTP. Weak signals delay codes, and OTPs expire in 5 minutes.
Selfie Uploading issue
Selfie upload issues happen when the system can’t verify your photo due to poor lighting, blurry images, or unstable internet. Use a clear, well-lit photo, keep your face centered, and ensure a strong connection before uploading.
Other Major Errors
Server Error or Weak Signal
If the website shows a server error and the registration won’t start, it’s likely a Globe server-side problem. Wait up to 24 hours for them to fix it. If your SIM has weak signal, move to an area with Globe 5G coverage and try again. You can also visit the nearest Globe Store to complete your registration in person.
Scanned ID Mismatch
If the details on your scanned ID do not match the information you entered in the form, review the summary page before you submit. Edit any mismatched fields so the data matches your ID exactly. If you already submitted the form, go back to the registration page, enter your number, and update the incorrect details.
Unable to Proceed to Next Step
If you cannot go to the next step during registration, first check your internet speed by playing a YouTube video or running a speed test. If the connection is slow, switch to a faster network. If the internet is fine but the screen still won’t load, clear the cache of your browser (such as Chrome) or the GlobeOne app and try again.
GlobeOne App Crashing
If the GlobeOne app closes unexpectedly or freezes, try registering through the official Globe registration link instead. On your phone, go to Settings → Apps → GlobeOne, then clear the cache and app data. If the problem remains, uninstall the app and reinstall it from the Play Store or App Store.
Same applied to tnt sim registration, smart sim registration and sun sim registration
Prepare Documents in Advance
- Keep your valid ID (e.g., passport, driver’s license) and personal details (birthdate, address) ready.
- Ensure your ID photo is clear, uncropped, and under 2MB file size. Use free tools like ILovePDF to compress if needed.
Double-Check All Fields
- Fill every mandatory field (marked with *). Avoid typos in your name, mobile number, or ID number.
- If the OTP expires or doesn’t arrive, request a new one immediately. Wait for the SMS before proceeding.
You can also check your balance on a Globe SIM and then share a load. If you don’t know the network codes, you can learn them here
| Error | Reason | Fix |
|---|---|---|
| OTP Not Received | Weak network coverage delays OTP. | Move to a location with strong signal. |
| OTP Expired | OTP valid for 5 minutes only. | Request a new OTP immediately. |
| Selfie Upload Failed | File size exceeds 2MB limit. | Compress photo below 2MB using tools. |
| Blurry Selfie | Unclear image or poor lighting. | Take a clear, well-lit selfie with no filters. |
| Incomplete Form | Mandatory fields left blank. | Complete all fields marked with (*). |
| Incorrect Info | Typos in name, ID, or address. | Verify accuracy before submitting. |
During the process make sure to do following
- Use Chrome/Safari for registration.
- Save your reference number post-submission.
- Retry during off-peak hours if the site lags.