How to Solve Globe and TM Registration Errors?
You may receive a selfie upload error, ID upload error, OTP error, or other errors during TM or globe SIM registration. Here are some quick ways to resolve possible errors.
| Error | Reason | Fix |
|---|---|---|
| OTP Not Received | Weak network coverage delays OTP. | Move to a location with strong signal. |
| OTP Expired | OTP valid for 5 minutes only. | Request a new OTP immediately. |
| Selfie Upload Failed | File size exceeds 2MB limit. | Compress photo below 2MB using tools. |
| Blurry Selfie | Unclear image or poor lighting. | Take a clear, well-lit selfie with no filters. |
| Incomplete Form | Mandatory fields left blank. | Complete all fields marked with (*). |
| Incorrect Info | Typos in name, ID, or address. | Verify accuracy before submitting. |
During the process make sure to do following
- Use Chrome/Safari for registration.
- Save your reference number post-submission.
- Retry during off-peak hours if the site lags.
How to Avoid SIM Registration Errors for Globe/TM
Check Your Signal First
- Ensure you’re in an area with strong network coverage before requesting an OTP. Weak signals delay codes, and OTPs expire in 5 minutes.
Prepare Documents in Advance
- Keep your valid ID (e.g., passport, driver’s license) and personal details (birthdate, address) ready.
- Ensure your ID photo is clear, uncropped, and under 2MB file size. Use free tools like ILovePDF to compress if needed.
Double-Check All Fields
- Fill every mandatory field (marked with *). Avoid typos in your name, mobile number, or ID number.
OTP Troubles
- If the OTP expires or doesn’t arrive, request a new one immediately. Wait for the SMS before proceeding.
Follow Photo Rules
- Selfie/ID photo must match your ID (no filters, same hairstyle). Use natural lighting.
- File formats: JPG, PNG, or PDF only.
Agree to All Terms
- Tick all 3 checkboxes at the end. Skipping these will block your submission.
- Save Your Reference Number
- After submitting, screenshot or note the confirmation number for future issues.
- Wait for SMS Confirmation
- Registration isn’t done until you get a “Success” SMS from Globe. No message? Repeat the process.
- Register SIMs Separately
- Have multiple SIMs? Register one at a time to avoid mixing up details.