How to Deactivate Globe SIM Card when Lost?

It is mandatory to deactivate your lost or stolen SIM to legally use a SIM under your name. The deactivation process is simple—just visit the nearest Globe Store and submit your documents, including proof of ownership, an affidavit of loss, and copies of your ID card, to request deactivation.

Before proceeding, ensure that the Globe SIM or TM SIM is registered under your name; otherwise, you cannot request deactivation. Let’s discuss the process of deactivating a lost or stolen Globe SIM at a Globe Store, by dialing 211, or via chat with an agent.

Deactivation Process At Globe Store

Step 1: Bring the required documents, including proof of ownership (SIM bed/GCash Card), a notarized affidavit of loss, and two government-issued IDs.

Step 2: Visit the nearest Globe Store in your area.

Step 3: Request the staff to deactivate your lost or stolen SIM.

Step 4: Provide details about how the SIM was lost or stolen and pay any applicable fees.

Step 5: Submit your application for deactivation.

Deactivation Through Dialing 211

Dial 211 using your Globe SIM.
Select the “Report Lost Phone” option from the menu.
Provide the reason for your lost or stolen SIM.
Request SIM deactivation and follow any further instructions given by the agent.

Note: If you are living abroad and need to deactivate your Globe SIM, simply dial (+632) 7730-1212 and request deactivation.