How to Deactivate Globe SIM Card when Lost?

It is mandatory to deactivate your lost or stolen SIM to legally use a SIM under your name. The deactivation process is simple—just visit the nearest Globe Store and submit your documents, including proof of ownership, an affidavit of loss, and copies of your ID card, to request deactivation.

How to Deactivate Globe SIM Card when Lost

Before proceeding, ensure that the Globe SIM or TM SIM is registered under your name; otherwise, you cannot request deactivation. Let’s discuss the process of deactivating a lost or stolen Globe SIM at a Globe Store, by dialing 211, or via chat with an agent.

Deactivation Process At Globe Store

Step 1: Bring the required documents, including proof of ownership (SIM bed/GCash Card), a notarized affidavit of loss, and two government-issued IDs.

Step 2: Visit the nearest Globe Store in your area.

Step 3: Request the staff to deactivate your lost or stolen SIM.

Step 4: Provide details about how the SIM was lost or stolen and pay any applicable fees.

Step 5: Submit your application for deactivation.

Deactivation Through Dialing 211

  • Dial 211 using your Globe SIM.
  • Select the “Report Lost Phone” option from the menu.
  • Provide the reason for your lost or stolen SIM.
  • Request SIM deactivation and follow any further instructions given by the agent.

How to Use ChatBot to Deactivate SIM

  • Connect with a Globe Agent by clicking the button below.
  • Tap on “Get Started.”
  • Select “Report Lost Phone/SIM” from the options.
  • Click “Yes” to confirm.
How to use Chatbot to deactivate Globe SIM
  • Enter your 11-digit Globe SIM card number to connect with an agent.

Yes! You can deactivate your Globe SIM online by contacting a Globe Agent through the Messenger ChatBot and providing the necessary details.

Postpaid users: ₱99

Prepaid users: ₱50

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