How to Deactivate Globe SIM Card when Lost?
It is mandatory to deactivate your lost or stolen SIM to legally use a SIM under your name. The deactivation process is simple—just visit the nearest Globe Store and submit your documents, including proof of ownership, an affidavit of loss, and copies of your ID card, to request deactivation.
Before proceeding, ensure that the Globe SIM or TM SIM is registered under your name; otherwise, you cannot request deactivation. Let’s discuss the process of deactivating a lost or stolen Globe SIM at a Globe Store, by dialing 211, or via chat with an agent.
Deactivation Process At Globe Store
Step 1: Bring the required documents, including proof of ownership (SIM bed/GCash Card), a notarized affidavit of loss, and two government-issued IDs.
Step 2: Visit the nearest Globe Store in your area.
Step 3: Request the staff to deactivate your lost or stolen SIM.
Step 4: Provide details about how the SIM was lost or stolen and pay any applicable fees.
Step 5: Submit your application for deactivation.
Deactivation Through Dialing 211
Note: If you are living abroad and need to deactivate your Globe SIM, simply dial (+632) 7730-1212 and request deactivation.
How to Use ChatBot to Deactivate SIM
- Connect with a Globe Agent by clicking the button below.
- Tap on “Get Started.”
- Select “Report Lost Phone/SIM” from the options.
- Click “Yes” to confirm.
- Enter your 11-digit Globe SIM card number to connect with an agent.