Steps to Proceed TNT SIM Registration

You can choose any 1 of 4 channels to complete your registration process. These channels include: using self-service by accessing the official portal through the link, visiting smart stores, using the smart app, dialing the Smart Hotline number, or contacting an agent via the chatbot to avoid any future errors.

Each method is explained step-by-step below for your assistance. You can also receive assistance for the Globe SIM Registration and TM SIM Registration processes.

Step 6: Choose a valid ID card by clicking the “Please Select” option.

Step 7: Take a clear photo of your ID card and upload it by clicking the “Take Photo” button.

Step 8: You will then be asked to verify your identity by either scanning your face or uploading a real-time selfie.

Step 9: Enter your ID card number and provide additional details such as your first name, middle name, last name, and gender, then tap “Next.”

Step 10: In the next step, fill in your address information, including your house number, street, village, building, city, and zip code.

Step 11: Optionally, you can provide alternate contact information by adding another phone number and an email address.

Step 12: After completing the address form, click the “Next” button.

Step 13: Review the summary of the information you provided.

Step 14: Check the box to confirm that the information and identification documents you submitted are correct.

Step 15: Click the “Next” button, submit the form, and copy the reference code.

Step 16: You will receive an SMS confirming that your registration form was successfully submitted.

Step 17: A Smart Telecommunications representative may contact you by call or SMS if further validation is needed.

Step 18: Finally, an SMS will confirm your activation once the process is complete.

Register at Smart Stores

You can register your SIM by booking an appointment either in-store or virtually by clicking the button below. You will need to provide the required information when choosing between the virtual and in-store appointments. Everything is explained below.

Step 1: Choose your location from the list of Smart Stores available in different cities.

Step 2: Select whether you prefer a virtual or in-store appointment.

Step 3: Choose the date and time that suits you best for visiting the store or attending the virtual meeting.

Step 4: Bring your required documents, such as a valid ID card, a valid and working email address, and financial documents (if applicable), including the latest Credit Card Statement of Account (SOA), recent bank statements, or employment documents.

Process through Smart App

1. Download and install the latest Smart App from the Play Store or App Store.
2. Go to the login page for your Smart Account.
3. Find the “Register Your SIM” button on the login page and click it.

1. You will be redirected to the registration page.
2. Verify your phone number using the OTP and fill out the form.
3. Upload a photo of your government-issued valid ID card and a selfie.
4. Submit the form and wait for confirmation.

Registration Help with Smart Helpline & ChatBot

You can seek help through the Smart Helpline by dialing *888 using your TNT SIM or (02) 8888-1111 from your landline. If that doesn’t work, you can also use the chatbot by clicking the button below to chat with an agent.

Make sure you have a Facebook/Messenger account.

1. Before chatting with an agent, type:
   “Please connect me to an agent for SIM registration purposes.”

1. You will be asked to select from three options:
   • Live Chat
   • Lost/Defective SIM
   • None of the Above
     Choose “Live Chat.”
2. Enter your 11-digit TNT mobile number to verify your account.
3. After verification, you will be connected to an agent to resolve your issue.

Lost, Damaged or Stolen SIM Solution

If you have lost, damaged, or had your SIM stolen, you must report it to the officials immediately upon encountering any of these situations. There are two ways to report to the SIM officials:

1. Via Official Contact: Dial *888 or (02) 8888-1111 and inform the agent about your lost, defective, or stolen SIM.
2. Chat with an Agent: Click on the “Chat with Agent” button, type “Menu,” then enter “Help” and write “Report a Problem.” Choose “Lost/Defective SIM” and enter your SIM card number. The report will be forwarded to a TNT Telecommunications agent.

 Assistance for Keypad Phones

For keypad mobile users, there is a convenient way to register their newly bought TNT SIM card.

Through the Portal:

1. Insert your TNT SIM into your keypad mobile’s SIM slot.
2. Borrow a smartphone from a friend or family member.
3. Go to the SIM registration portal.
4. Proceed with the SIM registration by entering your TNT number, which is already inserted in the keypad phone.
5. You will receive an OTP on your keypad mobile. Enter this OTP to verify your number.

1. Fill out the form, upload an image of your ID card and a selfie, and submit it.

Information Requirements

Under the law, the following information is required from users in the Philippines when filling out the form to register their TNT SIM card.

• Mobile Number (along with Serial Number provided by TNT)
• Full Name
• Date of Birth
• Complete Current Address
• Gender
• Valid Government-Issued ID 
• Selfie Photo

Government Valid ID Verification

Tourist and Foreign Nationals Information Requirements

All tourists and foreign nationals are required to submit their information in accordance with SIM Law. Below are the information and ID card requirements for tourists and foreign nationals.

• Mobile Number (with Serial number to be provided by TNT)
• First Name
• Last Name
• Nationality
• Birthday Date
• Selfie Image

Foreign Nationals visiting as Tourists

1. Passport
2. Proof of Address in the Philippines
3. Return ticket to the tourist’s home country 
4. Any other ticket showing the date and time of departure from the Philippines

Foreigners with Other types of VISAs

SIM Registration Issues and Solutions

While processing TNT SIM registration, you may encounter some issues such as not receiving the OTP, errors when uploading images, poor image quality, signal problems, invalid information, and SIM card insertion troubleshooting. Solutions to each of these issues are explained below to help resolve your concerns.

SIM Card Insertion Troubleshoot

If you face issues with SIM registration due to the cellular network not working or poor signal, try turning off your phone and removing the SIM card. Dry the SIM card gently with a clean, soft cloth, then reinsert it into your phone. If the issue persists, try inserting the SIM card into a different mobile phone.

Uploading Image Errors

According to TNT SIM guidelines, you can upload photos of up to 2MB with HD quality. If you try to upload an image larger than 2MB (such as a photo of your ID card or a selfie), it will result in an upload error. Try the following steps to reduce the image size:

1. Before capturing your ID or selfie, adjust your camera settings to a lower quality.
2. Resize the photo by taking a screenshot, then cropping it appropriately.
3. Compress the images using an online image resizer to reduce the file size, which can help prevent upload errors.

Note: Resizing the photo won’t compromise the image quality.

Invalid Information

Sometimes, invalid information is entered on the form, such as spelling mistakes in your name or mismatched details that don’t align with your government-issued ID. To avoid errors, carefully review your form multiple times and ensure all details match your legal documents.

Signal Problem

If you’re registering your SIM card in a remote area with weak signals, such as a village, try enabling Airplane mode on your phone, then disabling it to reset the connection. If the signal improves, proceed with registration; otherwise, consider completing the registration in an area with a stronger signal. Also, ensure your APN settings are correct for your cellular network.

OTP Not Received

If you don’t receive the OTP, contact the TNT/Smart helpline. You can reach them via the provided helpline number or use the “Chat with Agent” button to connect with their chatbot.

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